Refund and Returns Policy

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return under the following conditions:

• The request must be made within 24 hours of delivery.
• The item must be in its original packaging and unused.
• Perishable items (fruits, vegetables, dairy, meat) are eligible for return only if they arrive damaged or spoiled.
• Non-perishable items (packaged food, groceries, handicrafts) can be returned if defective or incorrect.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used food products.
• Perishable items beyond the 24-hour return window.
• Custom-made or personalized products.
• Hygiene-related items such as bakery products and dairy once opened.

3. Refund Process

• Refunds will be issued after verifying the returned item.
• Refunds are processed within 3-5 business days via the original payment method or store credit.
• For Cash on Delivery (COD) orders, refunds will be provided as store credit or bank transfer.

4. How to Request a Return or Refund?

To initiate a return or refund:

1. Contact our support team via WhatsApp or email within 24 hours of delivery.
2. Provide your order details and images of the product issue.
3. Our team will review your request and process the return or refund accordingly.

5. Replacement Option

• If eligible, we will arrange a replacement at no extra cost.
• If the replacement is unavailable, we will offer a refund or an alternative product.

Contact Us
If you have any questions about these Policy, please contact us at info@mybazaar.app.